Book a free 30-minute call
Product 02

Approvals & Escalations

When someone isn’t available to approve a submission, it goes to the right backup automatically, before the deadline passes. Every decision is recorded in an append-only log, and changes are detected.

NDISAged CareAUSTRAC
Approvals reach the right person in time

Reports don’t go late because nobody cared. They go late because the approver was on leave.

This product sits between incident capture and the actual submission. When something needs a person to sign off before it’s lodged, it makes sure the right person gets it, in time, with everything they need to make the call.

If the usual approver is away, it checks who’s available and routes it to the designated backup instead. Nothing sits in an inbox waiting for someone who isn’t there. Every approval is stamped with who decided what, and when, and the record is append-only, so any change is detected.

WHAT IT DOES
  • Sends each approval to the right person, based on their role and the deadline
  • Checks calendars and reroutes to a backup when the usual approver is away
  • Warns you before a reporting deadline is missed, not after
  • Escalates automatically if nobody has acted within the set time
  • Records who approved what and when, in an append-only record with changes detected
  • Keeps the full approval history for your audit evidence
USE CASES BY SECTOR
NDIS: support plan change authorisation
Plan variation requested → usual coordinator unavailable → routed to the backup → sign-off recorded.
Aged Care: responsible person escalation
Serious incident logged → reporting clock started → escalated up the chain if it hasn’t been acknowledged in time.
AUSTRAC: compliance officer sign-off
Suspicious matter report drafted → compliance officer must review → signed and timestamped before it goes to the portal.
Retirement Villages: annual contract check sign-off
Annual check falls due for a resident → assigned to the village manager → escalated if it isn’t completed before the due date.

What we deliver

Who approves whatApproval chains, backups, and time limits for each event type.
Calendar connectionLinks to your existing rostering or calendar system.
Escalation rulesAlert timings matched to each reporting obligation.
Approval screenFull context on one screen, approve in one click.
Approval history exportThe full record, ready to hand to a regulator.
RunbookA plain-English operations guide for your team.
PRODUCT FACTS
Product02 / 06
Setup3–5 weeks
SectorsNDIS · Aged Care · AUSTRAC
OutcomeApprovals are routed and escalated before the deadline
Book a free 30-minute call All Products

Ready to reduce late approvals?

Tell us your sector and who signs off on what. We’ll scope the right setup for your obligations.

Book a free 30-minute call Take the 2-minute readiness check