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Module 02

Approval, Delegation & SLA Router

When someone isn’t available to approve a submission, it goes to the right backup automatically, before the deadline passes. Every decision is recorded and cannot be altered.

NDISAged CareAUSTRAC
Never Miss An Approval

Reports don’t go late because nobody cared. They go late because the approver was on leave.

This module sits between the intake layer and the actual submission. When something needs a person to sign off before it’s lodged, it makes sure the right person gets it, in time, with everything they need to make the call.

If the usual approver is away, it checks who’s available and routes it to the designated backup instead. Nothing sits in an inbox waiting for someone who isn’t there. Every approval is stamped with who decided what, and when, and the record can’t be changed afterwards.

WHAT IT DOES
  • Sends each approval to the right person, based on their role and the deadline
  • Checks calendars and reroutes to a backup when the usual approver is away
  • Warns you before a reporting deadline is missed, not after
  • Escalates automatically if nobody has acted within the set time
  • Records who approved what and when, in a form that can’t be altered
  • Keeps the full approval history for your audit evidence
USE CASES BY SECTOR
NDIS: support plan change authorisation
Plan variation requested → usual coordinator unavailable → routed to the backup within 30 minutes → sign-off recorded.
AUSTRAC: compliance officer sign-off
Suspicious matter report drafted → compliance officer must review → signed and timestamped before it goes to the portal.
Aged Care: responsible person escalation
Serious incident logged → reporting clock started → escalated up the chain if it hasn’t been acknowledged in time.
Retirement Villages: annual contract check sign-off
Annual check falls due for a resident → assigned to the village manager → escalated if it isn’t completed before the due date.

What we deliver

Who approves whatApproval chains, backups, and time limits for each event type.
Calendar connectionLinks to your existing rostering or calendar system.
Escalation rulesAlert timings matched to each reporting obligation.
Approval screenFull context on one screen, approve in one click.
Approval history exportThe full record, ready to hand to a regulator.
RunbookA plain-English operations guide for your team.
MODULE FACTS
Module02 / 06
Setup3–5 weeks
EngagementPilot or project
SectorsNDIS · Aged Care · AUSTRAC
OutcomeNo approval misses its deadline
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Ready to put Module 02 in place?

Tell us your sector and who signs off on what. We’ll scope the right setup for your obligations.

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