Registered Aged Care Providers

The Aged Care Act changed what you have to report, and when.

Since the Aged Care Act 2024 commenced, registered providers carry a wider set of obligations: registration conditions, responsible-person duties, serious incident reports, prudential reporting, associated-provider notifications, and published pricing for Support at Home services. Applysmarts tracks them in one place and gets the reporting out on time.

Aged Care Act 2024 · Strengthened Aged Care Quality Standards · Aged Care Quality and Safety Commission
Your registration and audits

Your registration depends on showing you meet the strengthened Aged Care Quality Standards. When the Commission audits you, the evidence it asks for is the evidence your team created months earlier, on shift, in the middle of delivering care.

Your reporting obligations

Serious incidents have to be notified under SIRS inside a set window. Changes to responsible persons and associated providers have to be notified. Support at Home prices have to be published and claims have to be right. All of it has to be documented at the time, not reconstructed later.

24 hrs
The window to notify the Commission about a SIRS Priority 1 incident
30 days
The window for a SIRS Priority 2 incident, which is easy to lose track of when nothing feels urgent
Every shift
Your evidence is created by care staff on shift, not by your quality manager the week before an audit
The Challenge

The reporting load grew. The process didn’t.

Providers don’t fall behind because they stopped caring about the people in their care. They fall behind because the reporting load grew and the process didn’t. A serious incident that needs notifying inside a set window. A change to an associated provider arrangement. A price that has to be published within days. Each one is small on its own, and each one is a compliance gap if it slips.

The strengthened Quality Standards also put more weight on governance: whether your board and responsible persons can show they knew what was happening and acted on it. That is difficult to demonstrate when the records live across email, paper forms and separate care, rostering and billing systems.

The fix is not more forms. It is making the right record at the right time, automatically, and keeping it where you can find it.

THE SIX PRODUCTS, SET UP FOR AGED CARE

Getting SIRS reports out on time, keeping staff records complete, and having your evidence ready the day the Commission asks for it.

Incident Capture & Reporting Approvals & Escalations Policy Sign-Off & Comprehension Checks Document Checking Cross-System Checks & Anomaly Alerts Evidence Store & Audit Export
Many providers deliver both aged care and NDIS supports. The same products handle both sets of rules in one system. Each product has a one-off setup and a monthly fee. See pricing.
How We Help

What each product does for an aged care provider.

The six Applysmarts products, set up for the Aged Care Act 2024, the strengthened Quality Standards and the Commission’s reporting rules. Your staff check and approve everything before it’s lodged.

01

Incident Capture & Reporting

A shift note or incident form is checked against SIRS: does it have to be reported, and is it Priority 1 or Priority 2? The notification is drafted with the clock started, ready for your staff to check and lodge with the Commission.

Priority 1 & 2Deadline Tracking
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02

Approvals & Escalations

Each SIRS notification goes to the right person to sign off before the deadline. If they’re away, it goes to their backup, and it escalates up the chain to your responsible persons if nobody acts in time. Every decision is recorded.

Responsible PersonsBackup Approvers
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03

Policy Sign-Off & Comprehension Checks

When a procedure changes under the strengthened Quality Standards, care staff get a short check on their phone. Anyone who hasn’t passed is held from the regulated work and flagged to their manager.

Phone ChecksTraining Records
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04

Document Checking

Reads police checks, professional registrations and training certificates for every worker, checks the dates, and flags anything lapsing before the next roster.

Police ChecksExpiry Alerts
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05

Cross-System Checks & Anomaly Alerts

Checks Support at Home claims against the services your team delivered and the prices you’ve published. Mismatches are flagged before a claim goes out, not after.

Claim ChecksPublished Prices
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06

Evidence Store & Audit Export

Every SIRS report, approval, staff check and policy sign-off is saved, dated and locked. When the Commission audits you, one export gives them your evidence sorted by strengthened Quality Standard.

Locked RecordsOne-click Pack
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Ready to keep your compliance records in order?

Talk to us about where your aged care reporting sits today. We’ll get back to you within one business day.

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